Shipping Policy

At Pauline London, we ensure that every order is carefully prepared, securely packaged, and delivered with the highest level of service.

Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to:

• United Kingdom

• European Union countries

Additional regions may be added in the future.

Estimated Delivery Times

Region	Estimated Delivery
United Kingdom	2–5 business days
Western Europe	3–7 business days
Rest of the EU	4–8 business days

Please note that delivery times are estimates only and may vary due to courier operations, customs procedures, or seasonal demand.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

Duties & Taxes

For customers in the United Kingdom and European Union:

• All applicable VAT is included at checkout.

• No additional import duties or taxes should apply to standard shipments.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our customer support team at:

support@paulinelondon.com

We will work promptly with the courier to resolve the issue and keep you informed throughout the process.