Refund policy
Returns & Refund Policy
At Pauline London, we accept returns within 14 days of delivery in accordance with applicable UK and EU consumer protection regulations.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned with its original packaging, dust bags, and tags.
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Proof of purchase is required.
Items showing signs of use, wear, damage, or alteration may not qualify for a refund.
How to Initiate a Return
To begin a return request, please contact our customer support team at:
Please include the following information:
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Your order number
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Full name used during checkout
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Reason for the return request
Our team will provide you with detailed return instructions.
Refunds
Once your return has been received and inspected:
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Approved refunds will be processed within 5–7 business days.
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Refunds will be issued to the original payment method used for the purchase.
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Processing times may vary depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different item, please place a new order and return the original purchase in accordance with this policy.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received is:
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Defective
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Damaged during transit
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Incorrectly shipped by Pauline London
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Items returned after the 14-day return period